![]() I will see if we can open a case with HP. It must be recent though as we have only seen this issue appear yesterday (18/09/23). I'm unable to pinpoint which update is causing the issue because Windows won't allow me to remove all of the updates that install. ![]() If the PC SSD is formatted and Windows freshly reinstalled the Yealink headset will work and the audio service will not crash until Windows Updates have installed. We have a number of these HP 400 G9 mini PC's out there with the same combination of Yealink WH62 headsets but only some of the machines are affected by this. Interestingly I have tried a Logitech USB webcam as well, but that doesn't cause the audio service to stop for us. Double-click Universal Serial Bus controllers to view the devices under this category. Normally when you connect a USB to your PC the. With a generic Microsoft USB headset the audio service remains running though. To reinstall the USB drivers in Device Manager, follow the steps below: On your keyboard, press the Windows logo key and R at the same time to open the Run command. Now that you have a piece of prior knowledge about USB Type C let’s check out how you can install, download or update Type C drivers on Windows 11. We have tested with 3 different Yealink headsets WH62, WH63 and a generic plug and play Yealink headset all of which cause the audio service to crash. When plugging in a Yealink USB headset the Windows Audio service stops and cannot be started until the headset is unplugged. HP 400 G9 mini PC's with Windows 11 22h2 along with the latest BIOS, Realtek Audio and chipset drivers. We are also experiencing this exact same scenario. msi file name that matches your Surface model and version of Windows and select Next. Select Start > Settings > Update & Security > Windows Update, then select Check for updates. ![]() Before considering troubleshooting options, make sure your device is up to date. Uninstall an audio device in Device Manager in Windows 11. Troubleshoot external monitor connections in Windows 10. Select and hold (or right-click) the listing for your sound card or audio device, select Uninstall device, select the Attempt to remove the driver for this device check box, and then select Uninstall. If multiple downloads are available and you want to update your Surface with the latest drivers and firmware from the Download Center, select the. Select the arrow next to Sound, video and game controllers to expand it.
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